You will receive an order confirmation email once the order is confirmed.

We cannot guarantee the ability to modify an order once it has been placed. Please contact our customer service team as soon as possible if you need to make changes to your order. You can reach out to us through the Live Chat or by email on support@inventiacollagen.com

We ship from Dubai, UAE. Customers in the UAE will receive orders in 1 - 2 days.

Worldwide shipping times vary by location but usually arrive in 4 - 6 days.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Yes, you will receive a tracking number via email once your order has been shipped.

We accept returns within 20 days of purchase for unused and unopened items. Contact us on support@inventiacollagen.com for help with returns.

We cannot guarantee the ability to cancel or modify an order once it has been placed. Please contact us as soon as possible if you need to make changes to your order.

Yes, all of our products are cruelty-free and not tested on animals.